Client satisfaction is the heart of AGRANA NILE FRUITS' quality policy. Our objective is to consistently improve our performance in terms of service, price and product quality. We focus on a limited number of clients in order to concentrate our efforts and be able to meet their specific needs. A continual gain in market share and volumes is our best overall performance indicator.

A long-term commitment

In our business, this objective is realized over time. Its survival depends on:

• aiming for zero defect in accordance with the AGRANA Group's strategy,
• the highest standards of food safety for our products,
• continually optimising our resources and organisation to create consistent profit and investment opportunities,
• attention to sustainable development: staff safety, working conditions and employability of workers and optimising of natural resources.

A culture based on discipline and continual improvement 

Every work station contributes directly or indirectly to improving quality and client satisfaction:

• everyday precision and adherence to good practices are the very foundation of our quality policy;
• continual progress must consistently drive each of us to improve both the organisation and processes;
• and we must maintain a high level of ethics and standards for ourselves and our colleagues.

Adequate resources

We undertake to provide our teams with the means to implement this policy, to obtain objectives and to continuously improve the system.

Our organization must combine flexibility, speed and innovation, while being at the forefront of efficiency and precision.